Our staff are here for you

Your satisfaction is important to us

Would you like to know whether the product you want is still in stock? Or did a purchased product fail to meet your expectations and you wish to return it? Our well-trained Customer Service team will always professionally attend to your needs.

We take time to deal with your concerns and are happy to assist you!

Are you looking for the right person to contact? We have listed all the important addresses for you below, or you can contact us directly via our contact form.

Here for you: Tchibo’s Customer Service

Our Customer Service team is there for all customers who have purchased Tchibo products - whether in the shops, in the supermarket and bakery depots or in our online shop. This is where you can obtain advice and order replacement parts or accessories. Our staff are also always on hand to answer your questions about returning or exchanging goods and warranty service or repairs. We make every effort to deal with the concerns of our customers as quickly and smoothly as possible.

That is why our staff are available by telephone seven days a week, and can also be contacted by e-mail or letter.

Our Customer Service teams